Privacy Policy
Last updated: December 2024
1. Introduction
At Zursum, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered conversation practice platform.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, and password when you create an account
- Payment Information: Billing details processed securely through our payment provider (Stripe)
- Conversation Data: The content of your practice conversations with our AI
- Feedback and Support: Information you provide when contacting us
2.2 Information Collected Automatically
- Device and browser information
- IP address and general location
- Usage data and analytics
- Cookies and similar technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Process transactions and send related information
- Generate personalized feedback on your conversations
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and abuse
4. Conversation Data Privacy
Your conversations are private. We understand that the topics you practice may be sensitive. Here's how we handle your conversation data:
- Conversations are encrypted in transit and at rest
- We do not sell your conversation data to third parties
- We may use anonymized and aggregated data to improve our AI models
- You can request deletion of your conversation history at any time
5. Data Sharing
We may share your information with:
- Service Providers: Third-party vendors who perform services on our behalf (payment processing, hosting, analytics)
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Legal Requirements: When required by law or to protect our rights
For business/team accounts, managers may have access to aggregated performance metrics but not individual conversation content.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit (TLS) and at rest
- Regular security assessments
- Access controls and authentication
- Secure data hosting on reputable cloud providers
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. You can request deletion of your account and associated data at any time.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate personal information
- Request deletion of your personal information
- Object to or restrict certain processing
- Data portability
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us at contacto@zursum.com
9. Cookies
We use cookies and similar tracking technologies to collect information about your browsing activities. You can manage your cookie preferences through your browser settings.
10. Children's Privacy
The Service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child, please contact us.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at: contacto@zursum.com